BT Hub LED Light Meanings
Understanding Your Hub's Status Indicators
The LED lights on your BT Hub indicate its current status and can help you identify any issues. Below is a comprehensive guide to understanding these indications.
Solid Blue
Meaning
Your hub is connected to broadband and working correctly.
Recommended Action
No action needed. If you're experiencing issues, try restarting your device.
Flashing Orange
Meaning
The hub is connecting to broadband.
Recommended Action
Wait a few minutes for the connection to establish. If it doesn't turn solid blue, check your broadband cable connections and ensure your service is activated.
Solid Orange
Meaning
The hub is powered on but not connected to the internet.
Recommended Action
Disconnect and reconnect the broadband cable to ensure a secure connection.
Solid Red
Meaning
There's a problem with the hub or broadband service.
Recommended Action
Restart your hub. If the issue persists, perform a factory reset using a paperclip to press the reset button. If the red light remains, contact Zoiko Broadband Support.
Flashing Purple
Meaning
The hub is connected but the broadband cable isn't connected.
Recommended Action
Ensure the broadband cable (grey cable) is securely plugged in. If you're using a fibre setup, check that it's connected correctly.
Solid Purple
Meaning
The hub is connected to the mobile network as Hybrid Connect for broadband backup.
Recommended Action
Wait for the broadband service to resume. The purple light persists, check for service disruptions in your area.
No Light
Meaning
The hub is powered off or the lights have been turned off via the Hub Manager.
Recommended Action
Check the power connection and ensure the hub is switched on. If the lights have been turned off, you can enable them through the Hub Manager.
WPS Flashing Blue
Meaning
The hub is waiting for you to press the WPS button on your device to establish a connection.
Recommended Action
Press the WPS button on your device within two minutes to connect.
WPS Flashing Red
Meaning
The WPS connection attempt failed.
Recommended Action
Wait a couple of minutes and try the WPS connection again.
Solid White
Meaning
The hub is in Bridge Mode, acting as a modem only.
Recommended Action
Reconnect another router device. Refer to the setup instructions in your Hub Manager if needed.
Troubleshooting Tips
Restart Your Hub
Have connectivity issues? Try restarting your hub. Wait at least 30 seconds before turning it back on.
Check Cable Connections
Ensure all cables are securely connected, including the broadband cable and the power lead.
Contact Support
If the issue remains unresolved, contact Zoiko Broadband Support for further assistance.
Factory Reset
If problems persist, perform a factory reset. Press and hold the reset button for 10 seconds.